Rocky Mountain Western
Bolo Ties & Supplies

Customer Service Information

Customer Assistance

If you have a question about a product or purchase, or would like assistance with a purchase, please contact us. We will respond as soon as possible.

Online Payment Options

Online orders can be placed using our secure shopping system. We accept VISA, MasterCard, Discover, American Express or PayPal.

Mail Orders

If you are uncomfortable sending your credit card information via the Internet, we gladly accept checks and money orders. Payment should be mailed to:

    Rocky Mountain Western
    509 Hickory Ridge Trail, Suite 110
    Woodstock, GA 30188

Please be sure to include a telephone number or email address in the event we have a question about your order.

Telephone Orders

We also accept orders via our toll free number at (866) 442-BOLO. Our phone lines are open from 9am to 5pm Eastern Time. In the unlikely event that a customer services assistant is not available to answer your call, please leave a message. We will return your call as soon as possible.

Shipping

Most orders are shipped within 24 to 48 hours.

We ship via USPS Priority Mail, USPS First Class Mail or UPS unless otherwise specified.

Shipping Charges

Our maximum shipping charge within the United States is $5.75 for USPS Priority Mail. Whether you purchase one tie or dozens of ties, the maximum charge is $5.75 for Priority Mail shipping.

Sales Tax

Sales tax applies to orders shipped to Georgia addresses only.

International Orders

As a security precaution and to prevent fraudulent orders from international locations, we are no longer able to accept Internet orders from some international locations. International customers from locations not listed on our site who wish to place an order may contact us to request ordering and payment options.

International orders do not qualify for free shipping offers.

Returns

Your satisfaction is guaranteed with our Money Back Guarantee.

Returns must be made within 15 days after merchandise is received. Returned items must be in their original packaging. Shipping and handling charges are not refundable; shipping charges may apply to orders shipped via free shipping and may be deducted from the refund amount.

Please email or call us before returning merchandise in order to obtain a return authorization number. Items returned without a return authorization will be refused and no refund will be given.

Refunds may be made by check or credit card reimbursement.

Terms of Use

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