Customer Assistance

If you have a question about a product or purchase, or would like assistance with a purchase, please contact us. We will respond as soon as possible.

Online Payment Options

Online orders can be placed using our secure shopping system. We accept VISA, MasterCard, Discover, American Express or PayPal.

Mail Orders

If you are uncomfortable sending your credit card information via the Internet, we gladly accept checks and money orders. Payment should be mailed to:

    Rocky Mountain Western
    PO Box 408
    New Vernon, NJ 07976

Please be sure to include a telephone number or email address in the event we have a question about your order.

Telephone Orders

We also accept orders via our toll free number at (866) 442-BOLO (2656). Our phone lines are open Monday through Thursday from 9am to 5pm Eastern Time and on Friday from 9am to 4pm Eastern Time. In the unlikely event that a customer services assistant is not available to answer your call, please leave a message. We will return your call as soon as possible.

Shipping

Most orders are shipped within 24 to 48 hours.

We ship via USPS Priority Mail, USPS First Class Mail or UPS unless otherwise specified.

Sales Tax

Sales tax applies to orders shipped to New Jersey addresses only.

International Orders

As a security precaution and to prevent fraudulent orders from international locations, we are no longer able to accept Internet orders from some international locations. International customers from locations not listed on our site who wish to place an order may contact us to request ordering and payment options.

International orders do not qualify for free shipping offers.

Returns

Your satisfaction is guaranteed with our Money Back Guarantee.

Returns must be made within 15 days after merchandise is received. Returned items must be in their original packaging. Shipping and handling charges are not refundable; shipping charges may apply to orders shipped via free shipping and may be deducted from the refund amount.

We will honor a return and refund the purchase price for any reason for up to two ties. Three or more ties will incur a fee of $10 on each item.

Please ship all returns back to PO Box 408, New Vernon, NJ 07976

Refunds may be made by check or credit card reimbursement.

Terms of Use

The content of this site is the property of Rocky Mountain Western and/or its suppliers and is protected by U.S. and international copyright laws. Do not distribute, duplicate, modify or publish the material on this site without the express authorization of Rocky Mountain Western.

What is the proper way to wear a bolo tie?

Actually, there is no "proper" way to wear a bolo tie. Some individuals prefer to wear them like a cloth tie with the slide tight in the collar. Others prefer to let the slide sit a little lower for a more relaxed, casual look.

How long should the cord be?

The length of the cord depends on personal preference. Most people prefer the cord ends to be about 3 to 4 inches below the base of the sternum (breastbone). In general, individuals under 6 feet tall with an average build choose cords of 36" to 38" in length; taller individuals or those with larger body builds usually want cords of 40 to 42 inches long.

If you are unsure, use a measuring tape or piece of string to determine the length you think looks best for you. We can accommodate requests for leather cords longer than 42" for individuals who want them. Use the "Special Instructions" area when checking out to note the length you need. (Suedette cords are not available in lengths longer than 42 inches.)

How do I get the curl out of my leather cord?

Our leather cord comes to us on spools and may retain some of the curl (memory) from the spool. To straighten the cord, move the slide to the very end of the cord and let the tie hang for a day or two.

How should I store my bolo tie?

The best way to store bolo ties, particularly those with leather cords, is to hang them on a tie rack to keep the cords straight. You can also lay them flat to prevent the cord from curling.

How do I attach the tips to my cord?

We recommend a two part clear epoxy resin (available on our website under the Adhesives category or at most home improvement and crafts stores). Mix a little adhesive on a paper plate or piece of cardboard, scoop a little up on the end of a toothpick and coat the inside the tip with the epoxy. Push the tip onto the cord end and let dry.

To attach sterling or gold-filled tips, we recommend a non-permanent adhesive that will allow you to remove the tips without damage should you ever need to replace the cord. Once the cord is inserted into the tip, use your fingernail, a small piece of wood, a small pair of needle nose pliers, a small screwdriver (be careful not scratch if using metal) or similar tool to bend the prongs at the top of the tip into the cord.

How long will it take to ship my tie?

Ties usually ship within 24 to 48 hours (excluding weekends) after the order is received.

Do you sell bolo settings without the stone?

Yes. See our Silver Dollar Settings page or our Bolo Slides page.

Will the new American Eagle silver dollar fit in your silver dollar setting?

No, the new American Eagle dollar is slightly larger than earlier silver dollars and will not fit in our setting.

How much is International shipping?

International Priority Mail shipping is usually about $25.00 to $35.00 depending on the amount of products you purchase. All customers receive accurate shipping quotes before completing their order and know the final total of the order, including shipping costs, before the order is submitted.

Do you have a print catalog?

No. Our inventory of products changes frequently and we found it impossible to keep a print catalog up to date.